Binary Intelligence

Privacy Notice

Last updated: June 2, 2026

The short version

We minimize personal data by design. No advertising cookies and no cross-site tracking. We collect your email and billing details to run your account, and the client contributes only anonymized telemetry. We don't sell your data. This summary is for convenience; the full notice below governs.

This notice explains how C2Consultants, LLC ("C2"), [Registered address — Charlotte, NC], handles data across the public website, the customer portal, and the Binary Intelligence Windows client.

What we collect on the website

  • No third-party analytics and no advertising cookies on the public marketing pages.
  • Minimal first-party funnel events (page view, CTA click, form submit) to improve site performance and conversion paths. These are not used for cross-site tracking.
  • Forms (contact, sales, support) collect the fields you submit, used to respond to your inquiry.
  • The customer portal sets a single HttpOnly + Secure + SameSite=Lax session cookie (bi_session) used only to authenticate you. No tracking cookie is set.

What we collect at checkout and in your account

  • Email address (your account identifier and for transactional email).
  • Billing address and tax ID, collected by Stripe for invoicing and tax compliance.
  • Subscription state (active, cancelled, refunded) and a record of licenses issued.

Telemetry from the client

Binary Intelligence contributes anonymized signals to the shared Mimir corpus to improve detection and reasoning. Contribution varies by tier:

  • Home: mandatory and a condition of the Home license.
  • SMB: enabled by default; opt out from Settings → Telemetry in the client.
  • Enterprise: disabled by default; opt in.

Contributed signals consist of:

  • Hashed error signatures (deterministic hashes derived from event structure, not content).
  • Service / component identifiers as exposed by Windows (e.g. Service-Spooler, DismApi).
  • Remediation outcome (succeeded / failed / validated-healthy) and the validation interval.
  • An anonymous installation ID (generated locally; not tied to your email or activation key).

Contributed signals do not include:

  • Machine names, user names, IP addresses, MAC addresses, or BIOS serials.
  • File contents, registry contents, command output, or stack traces.
  • Personal data of any kind from your environment.
  • The activation key, the license envelope, or any value that could correlate signals back to a customer.

Why we process data (legal bases)

We process account and billing data to perform our contract with you; transactional email and security measures rest on our legitimate interests and legal obligations; and corpus telemetry rests on contractual condition (Home) or consent you can withdraw (SMB and Enterprise).

What we share

We do not sell personal data. We share data with the subprocessors listed in our DPA (Microsoft Azure, Stripe, Microsoft 365) only as needed to deliver the service. We disclose data to law enforcement only in response to valid legal process.

Retention

Account personal data is deleted within 30 days of a verified deletion request. License-audit metadata (claim IDs and issuance/renewal/revocation timestamps) is retained as required to operate the licensing system, typically 7 years. Funnel events are retained in aggregate only.

Your choices

  • Telemetry opt-out (SMB and Enterprise): toggle in the client.
  • Email: transactional emails (license delivery, billing) cannot be turned off while you have an active subscription. We send no marketing email by default; any future newsletter is opt-in.
  • Account deletion: request via privacy@binaryintelligence.ai.

EU, UK, and California residents

Data subjects in the EU/EEA, UK, and Switzerland have rights under GDPR/UK GDPR (access, rectification, erasure, portability, restriction, objection). California residents have rights under the CCPA/CPRA (know, delete, correct, and opt out of sale — we do not sell). To exercise any right, contact privacy@binaryintelligence.ai. You may also lodge a complaint with your supervisory authority.

Children

The Service is a business tool not directed to children and is not intended for anyone under 18. We do not knowingly collect personal data from children; if you believe we have, contact us and we will delete it.

Security

Activation keys are stored only as sha256(pepper || key). License envelopes are signed in Azure Key Vault using RS256-PSS; private keys never leave the HSM. Session cookies are HttpOnly + Secure + SameSite=Lax. Webhook signatures are verified on every payment event.

Changes

We may update this notice; material changes are notified by email or in-product. The "last updated" date above reflects the current version.

Contact

Privacy inquiries: privacy@binaryintelligence.ai.

Related: Terms · EULA · DPA