Binary Intelligence

Quickstart

From purchase to a healed first ticket in under 10 minutes on a typical workstation. This guide covers Home and SMB tier installs; Enterprise installs follow a separate runbook delivered with the MSA.

1. Confirm prerequisites

  • Windows 10 1809+ or Windows 11; Windows Server 2019+ supported.
  • Local administrator on the target machine for installation.
  • Outbound HTTPS to *.binaryintelligence.ai on TCP/443.
  • Your activation key (from the order email or the customer portal).

On a domain-joined or managed network, see Install on a Managed Network for proxy, GPO, and certificate-pinning notes.

2. Download and install the client

Use the link in your order email, or generate a fresh signed link from the portal:

Open Downloads Customer Portal

Run BinaryIntelligenceClient.msi. The installer is Authenticode-signed by C2Consultants, LLC — Windows SmartScreen should accept it without warnings.

Silent install (for scripts):

msiexec /i BinaryIntelligenceClient.msi /qn /norestart

3. Activate

Launch Binary Intelligence Client from the Start menu. Paste your activation key when prompted, e.g.:

XXXX-XXXX-XXXX-XXXX

The client posts the key to our activation endpoint, receives a signed license envelope, and persists it locally using Windows DPAPI. This step is one-time per machine.

You can also activate non-interactively:

BinaryIntelligence.Client.exe activate --key XXXX-XXXX-XXXX-XXXX

4. Verify the closed loop

The dashboard shows live state for the local endpoint within ~60 seconds. To exercise the full loop:

  1. Stop a non-critical service (e.g. Spooler) from an elevated prompt: net stop spooler.
  2. Within ~30 seconds the client detects the deviation, classifies it, and (in the default profile) restarts the service.
  3. A post-action validation step re-observes the service and dependencies before standing down. Open the event log under BinaryIntelligence/Operational to see the full trace.

You're set

From here:

  • Add more endpoints (SMB tier): repeat steps 2–3 on each machine, using the same activation key, until you hit the seat limit.
  • Tune confidence thresholds and approval routing in Settings → Boundaries (SMB and Enterprise tiers).
  • Forward Critical events into your PSA/ITSM via the connector library (Enterprise tier).
Troubleshooting Managed-network install